Frequently Asked Questions

General Information

What is Elev8 Entertainment?

Elev8 Entertainment is a modern event venue located in the heart of Downtown Troy, New York, designed for celebrations, corporate events, community gatherings, private parties, special occasions, and more.

Where is Elev8 Entertainment located?

We are conveniently located in downtown Troy, NY, at 79 Congress Street, Troy, NY 12180

What is the maximum capacity?

Our venue can host up to 170 guests for larger events. The capacity of each event space may vary depending on your event’s layout, whether you plan for cocktails, dinner, and dancing, or a seated ceremony and reception. We can help guide you on the best use of space based on your guest count and event vision.

What types of events can be hosted at Elev8 Entertainment?

We welcome a variety of events, including:

·        Birthday Parties

·        Baby Showers

·        Bridal Showers

·        Sweet 16s

·        Graduation Parties

·        Anniversary Celebrations

·        Corporate Meetings

·       Networking Events

·        Holiday Parties

·        Fundraisers

·        Community Events

·        Pop-Up Shops

·        Workshops & Seminars

·        Repass

·        And so much more!

Booking & Payments

How much is the deposit/retainer?

A 50% non-refundable retainer is required to secure your event date and is not refundable. Your booking also includes a $250 refundable damage deposit, which will be returned within 3–5 business days after your event, provided no damage, excessive cleaning, or contract violations are found.

Is my deposit/retainer refundable?

Deposits are generally non-refundable but may be transferable depending on the circumstances and notice provided. Please refer to your rental agreement for full details.

Is my “Damage Deposit” refundable?

Your booking includes a $250 refundable damage deposit. This amount will be returned within 3–5 business days after your event, provided no damage is found.

When is the final payment due?

Final payment is typically due 7 days prior to your event date. Specific payment schedules will be outlined in your rental agreement.

When is the Damage Deposit payment due?

The Damage Deposit payment is due 7 days prior to your event date.

Venue & Amenities

What is included with the venue rental?

Please refer to our "Services" page. 

Do you offer add‑on amenities?

Yes. Optional amenities and additional time can be added for an extra fee.

Is setup and cleanup time included?

Setup and cleanup time must be included within your rental period unless other arrangements have been made in advance.

Is there a clean-up fee?

Optional clean-up services are available for an additional fee. If you'd like us to handle the post-event clean-up so you can enjoy the end of your celebration, this service must be arranged in advance at the time of booking.

Can I bring my own decorations?

Yes! You're welcome to personalize the space. Certain restrictions apply to protect the venue, and details will be provided in your rental agreement. (e.g., confetti)

Do you provide event planning services?

At this time, we do not provide event planning services. However, we can provide a list of trusted local vendors, including caterers, decorators, DJs, photographers, florists, and more, to help make your event a success.

Vendors & Catering

Can I bring my own food?

Yes! You're welcome to use your preferred licensed caterer, food vendor, or bring your own food. That's one of the many things that makes our venue unique. We give you the flexibility to choose what works best for your event.

Do you provide a kitchen area?

Our venue will soon feature a fully functional kitchen to better serve our guests. In the meantime, we offer plenty of space for catering, buffet stations, and food setup to accommodate your event needs.

Can I hire my own DJ or entertainment?

Absolutely! You're welcome to bring your preferred entertainment vendors.

Event Day Questions

What time can I access the venue?

Venue access begins at the start of your contracted rental period unless additional setup time has been reserved.

Is alcohol permitted?

Alcohol policies vary depending on the event type and applicable regulations. Please discuss your event needs with our team during the booking process.

Are children allowed?

Yes. Family-friendly events are welcome.

Is the venue wheelchair accessible?

Yes, the venue is wheelchair accessible; there are no stairs.

Is parking available?

Yes, there is free street parking, as well as free parking at the Rensselaer County Court Clerk parking lot, adjacent to our establishment. 

For larger events, we can arrange Valet parking services upon request for an added level of convenience for your guests.

Tours & Availability

Can I tour the venue before booking?

Absolutely! We encourage prospective clients to schedule a tour to see the space and discuss their vision.

How far in advance should I book?

Popular dates, especially weekends, can book quickly. We recommend reserving your date as early as possible.

What is the latest time I can reserve the venue?

Reservations may be scheduled until 1:00 AM. Keep in mind that 1:00 AM is the end of your rental period, not the end of your event. Your rental time includes setup, the event itself, and cleanup, so all guests, vendors, decorations, and personal belongings should be removed by 1:00 AM.

What is the earliest time I can book the venue?

If you require a really early start time, please discuss your request with us at the time of booking so we can confirm availability.

Is there a minimum time for me to book the venue?

Minimum hours = 5 hours 

Is there a maximum time for me to book the venue?

The venue may be reserved for the entire day, subject to availability. If you're interested in an all-day rental, please discuss your request with us during the booking process so we can confirm availability.